Refund policy
Last updated: April 1, 2026.
We want you to love your art. Because every print is made to order, our return policy works a little differently from a typical store — please read below.
Made-to-order items
Each print is produced specifically for your order, so we're unable to accept returns or exchanges for change of mind, or because a different size was selected by mistake. Please use the size guide on each product page before ordering. If you're unsure which size is right, email us at info@youtd.com before you buy and we'll happily help.
Customers in the EU and UK
If you're ordering from the European Union or the United Kingdom,
you have the right to cancel your order within 14 days of receiving
it, without giving a reason.
To cancel, email info@youtd.com within 14 days of delivery with
your order number. You then have a further 14 days to return the
print to us.
A few practical notes:
- The print needs to come back in resalable condition — unframed,
undamaged, and rolled rather than folded.
- Return postage is your responsibility, unless the item arrived
damaged, defective or incorrect (in which case see the section
below — we cover everything and you don't need to send anything
back).
- Once we've received the return, or you've shown proof that you've
sent it, we'll refund you within 14 days to your original payment
method.
- This right doesn't apply to personalised or custom-text prints,
which are made to your specifications.
Damaged, defective, or misprinted items
If your print arrives damaged, defective, or not as described (a printing error, wrong item, or damage in transit), we'll make it right at no cost to you.
- Email info@youtd.com within 14 days of delivery with your order number and a photo of the issue.
- We'll send a free replacement or issue a full refund — your choice.
- You won't need to ship the original item back.
Order cancellations
Because production begins quickly, we can only cancel an order before it enters production. If you need to cancel, email us as soon as possible with your order number. Once an order is in production, it can't be cancelled.
Personalized items
Personalized or custom-text prints are made to your specifications and cannot be returned or exchanged, except where they arrive damaged, defective, or incorrect. Please review your personalization details carefully before ordering.
Refunds
Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
Lost packages
If tracking shows your order as delivered but you haven't received it, or if it hasn't arrived within the estimated window, email info@youtd.com and we'll investigate and make it right.
Questions
Email info@youtd.com — we reply within 1 business day.