Frequently asked questions
Q: How long will my order take to arrive?
We process orders within 1–2 business days. Estimated delivery is 7–12 business days within the US after dispatch.
Q: Where do you ship?
We currently ship within the United States.
Q: How much is shipping?
Free shipping on orders over $59. Orders under $59 ship at a flat rate shown at checkout.
Q: Can I track my order?
Yes — once your order ships, we'll email you a tracking link so you can follow it to your door.
Q: What is your return policy?
You can return unused items in their original packaging within 14 days of delivery. Return shipping is covered by the customer, and we'll refund to your original payment method once the item is received. See our Refund Policy for details.
Q: How do I start a return?
Email us at info@youtd.com with your order number and we'll guide you through it.
Q: My item arrived damaged or incorrect — what do I do?
We're sorry! Email info@youtd.com within 7 days with a photo and your order number, and we'll make it right.
Q: Is checkout secure?
Yes. Checkout is encrypted and processed securely. We never store your card details.
Q: How can I contact you?
Email info@youtd.com — we reply within 1 business day.