Widerrufsrecht
Last updated: April 1, 2026.
We want you to love your art. Because every print is made to order, our return policy works a little differently from a typical store — please read below.
Made-to-order items
Each print is produced specifically for your order, so we're unable to accept returns or exchanges for change of mind, or because a different size was selected by mistake. Please use the size guide on each product page before ordering. If you're unsure which size is right, email us at info@youtd.com before you buy and we'll happily help.
Damaged, defective, or misprinted items
If your print arrives damaged, defective, or not as described (a printing error, wrong item, or damage in transit), we'll make it right at no cost to you.
- Email info@youtd.com within 14 days of delivery with your order number and a photo of the issue.
- We'll send a free replacement or issue a full refund — your choice.
- You won't need to ship the original item back.
Order cancellations
Because production begins quickly, we can only cancel an order before it enters production. If you need to cancel, email us as soon as possible with your order number. Once an order is in production, it can't be cancelled.
Personalized items
Personalized or custom-text prints are made to your specifications and cannot be returned or exchanged, except where they arrive damaged, defective, or incorrect. Please review your personalization details carefully before ordering.
Refunds
Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
Lost packages
If tracking shows your order as delivered but you haven't received it, or if it hasn't arrived within the estimated window, email info@youtd.com and we'll investigate and make it right.
Questions
Email info@youtd.com — we reply within 1 business day.