Frequently asked questions
Q: Are your designs original?
Yes. Every design is our own original artwork, created with the help of AI tools and finished by hand. You won't find our prints anywhere else.
Q: Do your prints come framed?
No — our prints ship unframed, ready to pop into a frame you love. This keeps shipping affordable and lets you match the frame to your room. A slim oak or matte black frame works beautifully.
Q: What paper do you use?
Premium matte paper, 200 gsm (80 lb) — smooth, non-reflective, and FSC-certified for sustainability. The matte finish means no glare, which is ideal for a nursery.
Q: What sizes do you offer?
Three sizes: 12×18" (Small), 16×24" (Medium — most popular), and 24×36" (Large). Each product page has a size guide to help you choose.
Q: How long until my order arrives?
Each print is made to order. Most US orders arrive within 3–7 business days; international orders typically take 5–14 business days depending on your location.
Q: Where do you ship?
We ship to the United States and most countries worldwide. Your print is produced at the facility closest to you whenever possible.
Q: How much is shipping?
Shipping is free on all orders — it's already included in the price.
Q: Can I track my order?
Yes — once your order ships, we'll email you a tracking link. Please allow 1–3 business days for tracking to update after dispatch.
Q: What's your return policy?
Because each print is made to order, we can't accept returns for change of mind — so please check the size guide before ordering. If your print arrives damaged, defective, or incorrect, email info@youtd.com within 14 days with a photo and we'll send a free replacement or refund, no need to return anything.
Q: My print arrived damaged — what do I do?
We're sorry! Email info@youtd.com within 14 days of delivery with your order number and a photo. We'll reprint or refund right away, at no cost to you.
Q: Do you offer sets or discounts on multiples?
Coordinated sets of prints make a beautiful gallery wall, and ordering more than one print doesn't add to shipping. Keep an eye on our collection for gallery sets.
Q: How can I contact you?
Email info@youtd.com — we reply within 1 business day.